Inside Sales Support Specialist for Skin Graft

We are seeking a highly motivated and detail-oriented Inside Sales Support Specialist to join our dynamic healthcare team. This position plays a vital role in driving sales performance by supporting lead generation, assisting with client engagement, and streamlining internal sales operations.

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The ideal candidate will have a solid background in U.S. healthcare-specifically within the skin graft and wound care industry-and be well-versed in reimbursement processes, order workflows, and client communications.

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This role requires excellent organizational skills, the ability to work independently in a fast-paced environment, and a proactive approach to solving client inquiries with professionalism and clarity.

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About Us

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Dextra Outsourcing Solutions is a remote-first company that connects talented professionals with global businesses in the healthcare and support industries.

We’re built on the belief that people are the heart of every successful partnership. Our goal is to provide meaningful remote opportunities for skilled professionals while helping clients grow through reliable, high-quality virtual support.

At Dextra, you’ll join a team that values collaboration, adaptability, and excellence — empowering you to build your career while making a real impact.

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Key Responsibilities:

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• Identify and qualify sales leads through various channels, including cold calling, emails, and WhatsApp.
• Utilize Google Workspace tools (Google Forms, Google Sheets, Google Voice) to manage sales processes and maintain client records.
• Build and maintain strong relationships with existing and prospective clients to understand needs and offer tailored solutions.
• Present and demonstrate products and services effectively, with an emphasis on explaining the skin graft process and reimbursement policies.
• Clearly communicate our positioning in the market as a non-white-label distributoг.Support the QA program by helping clients understand internal quality assurance processes.
• Collaborate closely with the sales and operations teams to optimize performance and client satisfaction.
• Maintain accurate records of sales activities and communications within the CRM system.
• Stay up to date on industry trends, market conditions, and competitor offerings.

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Qualifications:

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• Experience in US healthcare, preferably in home health or skin graft reimbursements.
• Solid understanding of skin graft workflows, from order to reimbursement.
• Proficient with Google Workspace, CRM platforms, and communication tools (e.g., WhatsApp, Google Voice).Background in quality assurance or audit support.
• Detail-oriented with strong organizational skills.
• Excellent written and verbal English communication skills.

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Benefits:

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• Laptop specifications:
• Processor (Intel Core i3, i5, i7, i9 or AMD Ryzen series)• Minimum of 8GB Memory (RAM)Dual monitor
• High-quality headset for clear communication
• Webcam for virtual meetings and collaboration
• Backup equipment to ensure uninterrupted workflow

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